Our phone number and postal address
Contact us by phone
You can call us if you need to contact us about an urgent enquiry: 0800 678 1221
We are open to take your calls 365 days a year, seven days a week and 24 hours a day. Please note, our advisors are at their busiest 9am – 10am on a Monday morning so please consider making your call at another time to get through to us as quickly as possible.
If you have hearing loss or a speech impairment, you can use a textphone to contact us. Your phone conversation can be typed either person-to-person or via a relay assistant. Visit BT's Help and Support Pages or Relay UK for more information.
Contact us by post
If you need to get in touch with us by post, please send correspondence to:
Harry Weston Road
Binley Business Park
Get straight to information about booking repairs, making payments and checking your balance.Quick links