You can get advice and support from the National Domestic Abuse Helpline on 0808 2000 247 or visit their website www.nationaldahelpline.org.uk.
Our website also gives details of advice and support services that are available. Bright Sky is an app that provides support and information for anyone experiencing domestic abuse, or someone concerned about a friend or family member. The app is also available for use by employers and service providers.
In an emergency situation, or if you think there is a risk of violence to you or someone else, do not hesitate to dial 999 and ask for the police.
You should adhere to current Government guidance regarding the wearing of face masks inside buildings that are not your home, maintain a social distance of two metres from anyone outside your household or social bubble, and sanitise your hands regularly, especially before or after entering another building and as soon as you return home.
You can also use apps, such as 'what3words', to make sure your family and friends know where you are. What3words is a free app for people to use in emergency situations and will locate your exact location.
The current health situation is unique and has changed how everyone needs to live in the short term - and this may mean everyone needing to be more tolerant than usual. If the behaviour is of a criminal nature, you should call the police using 101 or in an emergency 999. For advice and guidance visit our anti-social behaviour page.
The Government has made it clear through well publicised messages, that it expects everyone to follow social distancing rules and it has given the Police and courts powers to act when people break them.
The Police are responsible for enforcing the rules and Orbit, as a responsible housing provider, will also play its part. Under the terms of your tenancy agreement, you are responsible for your own behaviour and the behaviour of anyone living in or visiting your home. As with any criminal offence or act of anti-social behaviour, incidents that happen in or around your property (including land), will be treated as a breach of tenancy. The result of this could be action being taken by the Police, who may issue a fine and we may pursue possession of your home.
Getting through the current health crisis as quickly as possible requires everyone to play their part and we ask all our customers and their household members to adhere to the social distancing rules. If you witness people not following the rules; immediately contact the police so that they can take action there and then. Please also let us know.
Our contractors will call you before they visit and ask you several questions about the repair and your personal situation. Upon arrival, they will be wearing a face covering and may ask you whether or not you feel comfortable for them to continue wearing this whilst working in your home or not. They will use gloves or hand sanitiser gel and thoroughly wipe down any surfaces they have touched. In order to maintain social distancing, they will also ask you to move to a different room while they complete the repair. We are also continuing with the thorough cleaning of touch point areas that are still in use and maintain the closure of any communal areas and/or restaurant areas aligned with current Government guidance.
Yes, of course. However, we ask that you please respect social distancing and stay at least two metres away from everyone and not make any physical contact.
We are making sure that all customers, employees and contractors are kept up-to-date with the latest advice from the Government with regards to keeping two metres apart. This is to make sure everyone is safe during the current situation. We are also making wellbeing telephone calls to customers who may be more vulnerable, where visits are no longer not possible.
We appreciate that vital social care services are being provided by external companies to some of our customers and have been assured that those who are carrying out these services are closely following the Government’s advice on the use of PPE and social distancing. If a member of the care team displays any symptoms at all, they are expected to self-isolate for at least 14 days and have no further contact with anyone until after that time period has ended.
Yes, we have worked hard to obtain these critical products and to make sure our employees have access to them, so that they can continue to carry out vital work in caring for our residents and the homes where people live.
We do have a risk assessment policy and it does still apply. If a PPE risk is identified, we will try to remove it. For example, if you need a repair but it’s not an essential repair, we may need to postpone it. If it’s an essential repair, then we will put measures in place to manage the risk, such as making sure our contractors call you in advance of the appointment and ask you questions so that they can better understand your personal situation before arriving at your home. They will have the appropriate PPE and ask you to move to another room while they complete the repair (meaning that they will be following the two metres social distancing recommendation from the Government). So if there is a risk, we will look to remove it. If we can’t do that, then we will put measures in place to minimise it.
At the moment, only essential visitors, such as those providing care services or emergency repairs should be visiting our Independent Living schemes.
We ask that any non-essential visitors please refrain from visiting at this time, until national restrictions are eased.
Yes, your safety is our main concern and we want to help. Please contact us as soon as possible on 0800 678 1221 and we will arrange for someone to attend quickly. Our gas contractors are strictly following social distancing guidelines, wearing appropriate protective clothing and can complete the repair safely in your home.