Independent Living customer FAQs

These frequently asked questions are specifically for our customers who live in our Independent Living homes.

What measures are in place for scheme staff and contractors?

Our staff and contractors will continue to wear face coverings and take regular lateral flow tests, to protect themselves and those around them. We encourage residents and visitors to do the same.

What other measures are in place?

We encourage you to continue with other measures to reduce the spread of Covid, such as ventilating communal spaces when in use and sanitising your hands when you enter the communal areas and when you return to your home.

What should I do if myself or a member of my household tests positive?

Please continue to notify scheme staff if you or a member of your household tests positive, and follow the latest government guidance on isolating.

What will happen if there is a Covid outbreak in my area or at my scheme?

If infection rates begin to significantly rise in your scheme, we may introduce additional measures to help keep you and your fellow residents safe. If this happens, we will communicate any additional measures to you.