For customers concerned about paying their rent
We are always here to support customers to sustain their tenancies, and we will provide support where we can to anyone that has concerns about making payments to us. Orbit, along with all housing associations, have signed up to a pledge to help people remain secure in their home. We are committed to:
- Keeping people secure at home:
No one will be evicted from a housing association home as a result of financial hardship caused by coronavirus, where they are working (or engaging) with their housing association to get their payments back on track
- Helping people to get the support they need:
Housing associations are helping residents to access benefits and other support to alleviate financial hardship, including supporting people to get into work where possible.
- Acting compassionately and quickly where people are struggling:
Housing associations will work with any resident who is struggling to find arrangements to pay rent that is manageable for them in the long term. Legal action will only be taken in serious circumstances – as a last resort where a resident will not agree a plan with their landlord to help them pay their rent, or where it is needed urgently in cases of domestic abuse or of anti-social behaviour that is putting other residents or communities at risk.
For customers concerned about managing their money
We aim to provide support where we can to anyone that needs it. First and foremost, we want to ensure that you have all available information and guidance in order to manage your finances without the need for intervention.
As part of our Better Days service, we work with a range of trusted independent partners including who can provide information and support on a wide range of issues, including debt, budgeting, bills, spending habits, saving, bank accounts, loans, fraud and legal advice.
Visit our myMoney section for general advice and guidance. Our aim is always to do everything possible to ensure our customers can sustain their tenancies and remain in their homes. If you’re struggling to pay your rent, please call us on 0800 678 1221 and we will help.