Paying your rent FAQs
For customers concerned about paying their rent
We are always here to support customers to sustain their tenancies, and we will provide support where we can to anyone that has concerns about paying their rent. If you are struggling to pay your rent because you have been impacted by coronavirus, we would ask you to contact us as soon as possible to discuss your situation. In order to continue to provide our services and to maintain your homes, it is important that you continue to pay your rent. We can confirm that during this current time no customer will be evicted for being unable to pay their rent because of the impact of coronavirus.
We also commit to work with our customers to find affordable solutions in order to help people through the difficulties they are experiencing. Our aim is always to do everything possible to ensure our customers can sustain their tenancies and remain in their homes.
If you’re struggling to pay your rent, please call us on 0800 678 1221 and we will help. As part of our Better Days service, we have a range of trusted independent partners including Payplan, Citizens Advice and Money Advice Service who provide information on a wide range of issues including debt, budgeting and financial products.
For more information on managing your money, please visit our Better Days website.
- Is the Government providing support?
You may have seen recent Government announcements to safeguard tenancies and to provide support for customers who rent. There is a lot of support being provided by the government and it is summarised here.
- Do I still need to pay my rent?
Yes, you are still required to pay your rent.
If your ability to pay your rent is adversely affected by the virus, then please get in touch with us on 0800 678 1221 and we will help. Equally it is important for those customers who can, to continue to pay their rent. This enables us to protect the vital services we provide to all our customers.
- If I am on benefits, will I continue to get them as normal?
You will be able to find up to date information on the Government website.
For more information on benefits, please visit: https://www.gov.uk/government/news/coronavirus-support-for-employees-benefit-claimants-and-businesses
- Is Orbit adopting emergency Government legislation regarding evictions?
Orbit has committed that during this current time no customer will be evicted for being unable to pay their rent because of the impact of coronavirus. It is important you tell us if you are impacted by the virus and as a result need help with your rent account.