Coronavirus update

The health and wellbeing of our customers is our top priority. To help keep you informed, please visit our dedicated coronavirus webpage.

Paying your rent FAQs

For customers concerned about paying their rent

We are always here to support customers to sustain their tenancies, and we will provide support where we can to anyone that has concerns about making payments to us. Orbit, along with all housing associations, have signed up to a pledge to help people remain secure in their home. We are committed to:

1. Keeping people secure at home:

No one will be evicted from a housing association home as a result of financial hardship caused by coronavirus, where they are working (or engaging) with their housing association to get their payments back on track

2. Helping people to get the support they need:

Housing associations are helping residents to access benefits and other support to alleviate financial hardship, including supporting people to get into work where possible.

3. Acting compassionately and quickly where people are struggling:

Housing associations will work with any resident who is struggling to find arrangements to pay rent that is manageable for them in the long term. Legal action will only be taken in serious circumstances – as a last resort where a resident will not agree a plan with their landlord to help them pay their rent, or where it is needed urgently in cases of domestic abuse or of anti-social behaviour that is putting other residents or communities at risk.

If you’re struggling to pay your rent, please call us on 0800 678 1221 and we will help. For more information on managing your money, please visit our Better Days website.

Is the Government providing support?

You may have seen recent Government announcements to safeguard tenancies and to provide support for customers who rent. There is a lot of support being provided by the government and it is summarised here.

https://www.gov.uk/government/news/complete-ban-on-evictions-and-additional-protection-for-renters

Do I still need to pay my rent?

Yes, you are still required to pay your rent.

If your ability to pay your rent is adversely affected by the virus, then please get in touch with us on 0800 678 1221 and we will help. Equally it is important for those customers who can, to continue to pay their rent. This enables us to protect the vital services we provide to all our customers.

If I am on benefits, will I continue to get them as normal?

You will be able to find up to date information on the Government website.

For more information on benefits, please visit: https://www.gov.uk/government/news/coronavirus-support-for-employees-benefit-claimants-and-businesses

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