Coronavirus update

The health and wellbeing of our customers is our top priority. To help keep you informed, please visit our dedicated coronavirus webpage.

Fix it video guides

As a customer, you might be responsible for carrying out some repairs to your property. The films below can give you help and advice on how to carry out simple repairs, but remember you can always contact us if you have any questions.

Please be aware that Orbit accepts no responsibility or liability for any injury, loss or damage incurred as a result of any use or reliance upon the information contained with the ‘fix it’ films or subsequent information.

How to locate your electric meter

How to locate your gas meter

How to test your carbon monoxide alarm

How to turn off your water

How to reset your boiler

How to test your smoke alarm

How to reset a tripped switch

How to re-pressurise your heating and hot water system