Coronavirus update

Please visit our dedicated webpage for the latest information regarding the latest coronavirus situation. You can also find more information about local restrictions here.

Make a payment

As an Orbit customer, you are responsible for making sure that charges, such as rent and service charges, are paid on time.

You can pay rent, service charges and other charges using the following methods:

More information about other payment methods we accept and welfare benefits payments is available from the Ways to pay section.

You can check your balance anytime via My Account. If you are not able to access MyAccount or are not sure if you have an account, please visit https://www.orbitcustomerhub.org.uk/my-account/

Help with managing payments

If you are struggling to meet your payment responsibilities, please get in touch with us as soon as possible.  We can work with you to agree a payment plan if you are having difficulties. Help us help you – take a look at this flowchart that explains the process that will occur and get in touch with us.

We work with partners including Citizen's Advice to provide impartial budgeting advice - you can find out more about our help and support services on the Better Days website.

Missed payments will mean increasing your level of debt. If necessary, we will stop providing services to you and will take legal action to recover our costs and property.

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