Make a payment
As an Orbit customer, you are responsible for making sure that charges, such as rent and service charges, are paid on time.
You can pay rent, service charges and other charges using the following methods:
- Direct Debit: Direct Debit is our preferred payment method. A regular payment mandate can be set up via My Account
- Online secure payments: Online payment by credit or debit card via My Account
- Mobile: Mobile app available for Android, iOS and Windows from our payments partner allpay
- Phone: Automated phone payment via our customer contact phone number
More information about other payment methods we accept and welfare benefits payments is available from the Ways to pay section.
Help with managing payments
If you are struggling to meet your payment responsibilities, please get in touch with us as soon as possible. We can work with you to agree a payment plan if you are having difficulties. Help us help you – take a look at this flowchart that explains the process that will occur and get in touch with us.
We work with partners including Citizen's Advice to provide impartial budgeting advice - you can find out more about our help and support services on the Better Days website.
Missed payments will mean increasing your level of debt. If necessary, we will stop providing services to you and will take legal action to recover our costs and property.
Check your balance
Check your charges and payments onlineCheck your balance