Coronavirus update

The health and wellbeing of our customers is our top priority. To help keep you informed, please visit our dedicated coronavirus webpage.


Safeguarding – are you concerned about a person's safety, welfare or wellbeing?

We believe that safety, protection and welfare of adults and children is paramount. Safeguarding is everyone’s responsibility and the implications for getting it wrong cannot ever be under estimated. When we talk about protecting adults and children, this includes customers, employees and indeed anyone we come into contact with. As a trusted partner, Orbit will play its role in supporting local authorities to deliver their statutory obligations and this is quite simply about us being able to identify safeguarding issues and then raising an alert to the relevant Local Authority/Safeguarding team.

If in you are concerned about someone’s safety or wellbeing please report this to your Local Authority Safeguarding team. To find your Local Authority please use the following link:

If you are at immediate risk of harm or can see that someone else is please contact the Police on 999.  Further information on contacting the Police can be found on the following link:

If you have concerns about the welfare of a child in the household, you can also contact NSPCC on 0808 800 5000 or at

If you are a child and you need support you can contact Childline on 0800 1111 or

Hoarding – how can you tell?

Hoarding is a health condition that impacts on a number of our customers and falls under our safeguarding policy.

Not everyone who is living amongst an abundance of items would be given the diagnosis of ‘hoarding disorder’. The Clutter Scale is a tool that professionals use to assist people identify their hoarding tendencies.

A rating of 4 or above on the Clutter Scale is a situation where someone is living in such a way that it impinges enough on their life that they would be encouraged to get help for a hoarding problem. Useful questions to ask when faced with a potential hoarding problem are:

  • Does the amount of clutter interfere with everyday living – for example, the person is unable to use their kitchen or bathroom and cannot access rooms.
  • Is the clutter is causing significant distress or negatively affecting the quality of life of the person or their family