Coronavirus update

Please visit our dedicated webpage for the latest information regarding the latest coronavirus situation. You can also find more information about local restrictions here.

Ways to pay

It’s important that you keep up-to-date with your payments. If you’re struggling, let us know as soon as you can so we can work with you to find a solution. Whether it’s paying your rent, discussing service charges or finding out more about housing benefit, we’re here to help.

You can find out more about:

If you are struggling to meet your payment responsibilities, please get in touch with us as soon as possible. We work with partners including Citizen's Advice to provide impartial budgeting advice. We can also work with you to agree a payment plan if you are having difficulties. Help us help you – take a look at this flowchart that explains the process that will occur and get in touch with us.

You can find out more about our help and support services on the Better Days website.

If you miss payments, your debt will increase. If necessary, we will stop providing services to you and will take legal action to recover our costs and property.