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We want to hear your thoughts on how to improve our services, and to work with you to shape services moving forwards. One of the ways you can share your suggestions with us is via our Facebook group, known as Your Voice.

You don’t need to have any experience in customer engagement and don’t have to take part in every activity. You can give as much of your time as you choose and decide which activities you want to participate in:

•    Register for upcoming engagement opportunities, such as focus groups and webinars.
•    Join in with discussions on a variety of topics that matter to you.
•    Take part in polls.
•    Join live streams.
•    Complete surveys.

How to join the Your Voice Facebook group

Simply log onto Facebook with your regular log in details.

If you don't yet have a Facebook account, please follow the instructions on ‘How to create a Facebook account’ first.

If you have a Facebook account, please go to ‘How to join the Your Voice Group’.

What do you need help with?
How to create a Facebook account
How to join the Your Voice Facebook Group

How to create a Facebook account

  1. Head over to the Facebook sign-up page. You can find this by clicking here.

  2. The Facebook page will ask you to sign in or create an account. You will need to click the green 'create new account' button, as shown below.

  3. Once you have created a new account, you'll need to answer a few questions to set your account up.

  4. Once you have completed all the questions, you can start using your new personal Facebook account.

How to join the Your Voice Facebook Group

  1. When you log into Facebook, search for Your Voice in the search bar, as shown below. You can also go directly to the group by clicking here.

  2. If using the search bar, type “Your Voice” into the search box and this will take you to search results. You will see the Your Voice group, with the opening line, “Welcome to Orbit's Your Voice Facebook Group!" If you click the join button, it will take you to the Your Voice page.
  3. If you clicked the link above, this will take you straight to the page to join the group. Click the join button.

    Picture of Your Voice Facebook group

  4. You will be asked to complete a few questions for security purposes so we can check we have the correct details for you. You will also be asked to read a few rules we ask all Orbit customers to follow when using the group.

  5. Once you have completed your details, a member of the Customer Involvement team will approve your request within two working days. Once approved, you’ll have access to the group. You’ll be able to see what topics we are talking about with you, upcoming opportunities to get involved and anything else you may have missed.

  6. If you have any technical issues with signing up to Facebook or joining the Your Voice group, please email Customer.Engagement@orbit.org.uk.
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