Need to contact us? You can access your information and services anytime through our secure online My Account service. Check your balance, make a payment and more online, 24/7.
If your query is not urgent, you can always send us an email to get through to our Customer Service Centre.Find out more
Once you have registered for My Account you can access your account details, check your balance, make payments, log a repair and many other things.Find out more
We are committed to providing a range of opportunities for you to feedback on your experience, review our performance, help us to make decisions and shape ways we can improve.Find out more
You can call us if you need to contact us about an urgent or general enquiry.Find out more
You can also find our postal address.
Services provided by others
If you have an issue or enquiry about the topics below, it is likely to be outside of our responsibility. However, you can find out more about organisations you can contact for help and information.
Frequently asked questions
- How to book a home repair
First of all, check if the repair is our responsibility - many minor repairs will be the customer's responsibility.
You can request a repair online, including booking your preferred date and time via My Account.
You can also view previous repairs appointments and request a repair to a communal area through My Account.
If you need to report an emergency repair, phone us as soon as possible.
- How to book a communal area repair
You can request a communal area repair online via My Account. Once we've received your request, we'll arrange for the repair to be carried out.
Please note that you won't be offered a date or time slot for the repair - we may get multiple requests for the same repair so we check all requests first to avoid duplicating repairs bookings.
If an emergency repair is needed, please phone us as soon as possible.
- How to check your account balance
- How to make a complaint
We have signed up to the Chartered Institute of Housing Complaints Charter and is committed to delivering an excellent complaints service. You can find out more about our complaints process and how you can submit a complaint.