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19/06 - 17/10: Customer surveys happening in the next few months We have a number of customer surveys that are taking place between June and October. All are being conducted as telephone interviews and you may be invited to provide your views. We hope you’ll feel able to share your honest feedback which will help us shape plans and services for the future – details of each survey are provided below.
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19/06 - 17/10: Customer surveys happening in the next few months We have a number of customer surveys that are taking place between June and October. All are being conducted as telephone interviews and you may be invited to provide your views. We hope you’ll feel able to share your honest feedback which will help us shape plans and services for the future – details of each survey are provided below.
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Condensation is common in many homes, particularly during the colder winter months. It is usually very manageable. Condensation and damp left unchecked can lead to wider issues, including mould growth. You can find a range of advice below, including tips to reduce condensation in your home. You can also find information about how we address cases of mould growth.

If you still need assistance after reviewing the information below, please use this form to report damp or mould to us so that we can investigate and agree a way forward.

Report damp or mould

Understanding condensation, damp and mould in your home

A small amount of condensation is quite normal, especially in older or less well-ventilated properties. However, excess condensation can lead to mould growth over time. ‘Understanding condensation, damp and mould in your home’ offers advice around what condensation is, and why it occurs.

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Reducing condensation, damp and mould

It’s difficult to prevent condensation completely but ‘Reducing condensation, damp and mould’ contains tips to lower the amount of moisture in your home, which may in turn help to prevent damp and mould developing.

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What to do if you are experiencing issues with condensation, damp and mould

‘What to do if you are experiencing issues with condensation, damp and mould’ outlines how to identify and manage damp, as well as dealing with minor cases of mould.

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Helping you with damp and mould issues in your home

Always report severe cases of damp and mould to us, so we can address them as soon as possible. ‘Helping you with damp and mould issues in your home’ explains what happens next, once you report damp or mould issues to us.

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Condensation, damp and mould in your home - Easy read

You can read our Easy Read version, which uses words and pictures to help you understand what to do about damp and mould in your home and how we can help you to fix the problem.

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