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Accessing our services and your personal information is easy, safe and convenient. Join thousands of our customers already benefiting from their online myAccount area.

We’re excited to tell you, your myAccount portal has been improved. Log in to discover a better online experience thanks to the simpler navigation and improved look and feel.

We have put together some useful explainer guides and videos to help you navigate the new myAccount portal.

Explainer guides

Benefits of myAccount

Access your account 24 hours a day, seven days a week

  • Change and update your details: Not only can you self-register for myAccount, you can do this in real time, with immediate effect. Amend your username, password and security question at any time on the portal.
  • Book a repair online: This feature allows you to book home and communal repairs or maintenance work via the ‘book a repair’ page. Our repairs contractors will then be in contact to arrange a convenient date and time that suits you.

Manage your money

  • Pay your rent and/or service charge(s)
  • Set up and manage a Direct Debit 
  • View and download rent statements
  • View your rent balance and transaction history.

Talk to us

  • Chat to ‘Celeste’, our friendly chatbot
  • Secure message area – access messages or documents specific to you
  • Send enquiries and make online requests directly to our helpful advisory team
  • Get involved with decisions that impact you and your communities through our online customer engagement platform, Your Voice
  • The details of your dedicated Property Manager will be available in your personal details section if you ever need to contact them.

You’re in control

  • Self-register for myAccount
  • You’ll be able to update your communications and marketing preferences so that we are able to keep you updated with the information that you want to receive
  • Update your contact details without the need to spend any time on the phone
  • Give third party access to an approved person
  • Any amends you make to your personal details are in real-time meaning they will be updated with immediate effect.

If you are using Firefox to login to myAccount please be aware Firefox stores the username and password of websites. You can visit your settings and switch this off to stop Firefox using the incorrect login.