Book a repair
If you are our customer and something isn’t how it should be, please book a repair appointment with us through contacting us.
Please let us know if you need to change or cancel an appointment as soon as you can.
If your repair is an emergency, get in touch with us ASAP and we will do all we can to help.
Some repairs are taking longer than usual
We are completing around 2,000 repair jobs a week however, some non-emergency repairs are currently taking longer than usual to complete. There are a number of different reasons for this:
- Labour shortages, due to Covid
- A shortage of some materials
- A higher number of repairs being reported
We understand waiting for a repair may be frustrating, and we want you to know we are working hard to resolve the situation. Thank you for your patience and understanding.
Emergency repairs are not affected and will be responded to within 24 hours.
Can we help with your repair?
Fix it video guides - Our useful fix it guides will help you carry out simple home improvements around the house.
Helpful information on home improvements.