Book a repair

If you are our customer and something isn’t how it should be, please book a repair appointment with us through contacting us.

Please let us know if you need to change or cancel an appointment as soon as you can.

If your repair is an emergency, get in touch with us ASAP and we will do all we can to help.

Can we help with your repair?

Fix it video guides - Our useful fix it guides will help you carry out simple home improvements around the house.

Helpful information on home improvements.

FAQs

What to expect when you book a repair through our contact team

When you contact us our customer services adviser will take the details of your repair and log a works order to our contractor. Our Contractor will then call you back in 48 working hours to book a mutually convenient appointment.

We will confirm your booking through SMS text messaging to confirm your booking and provide you with timely reminders up to your appointment date if you provide a preferred contact number.

Our repairs commitment to you

We explain the repairs we can carry out for you and which repairs you need to look after directly over in repairs to your home.

Repairs to communal areas

To keep your homes looking great we can help with communal area repairs including shared entrances, access controls, lighting in corridors and facilities such as lifts, play equipment and fencing.

Whether you are a tenant, leaseholder or homeowner, you can get in touch and let us know if repairs are required in a communal area, or external structure of a shared residential block.