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14/06 - 14/07: FAQs about our proposed partnership with Swan Housing Association Thank you to everyone who responded to our request for feedback on our proposed partnership with Swan earlier this year.
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14/06 - 14/07: FAQs about our proposed partnership with Swan Housing Association Thank you to everyone who responded to our request for feedback on our proposed partnership with Swan earlier this year.
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Book a repair

If you are our customer and something isn’t how it should be, please book a repair appointment with us through contacting us.

Please let us know if you need to change or cancel an appointment as soon as you can.

If your repair is an emergency, get in touch with us ASAP and we will do all we can to help.

Some repairs are taking longer than usual

We are completing around 2,000 repair jobs a week however, some non-emergency repairs are currently taking longer than usual to complete. There are a number of different reasons for this:

  • Labour shortages, due to Covid
  • A shortage of some materials
  • A higher number of repairs being reported

We understand waiting for a repair may be frustrating, and we want you to know we are working hard to resolve the situation. Thank you for your patience and understanding.

Emergency repairs are not affected and will be responded to within 24 hours.

Can we help with your repair?

Fix it video guides - Our useful fix it guides will help you carry out simple home improvements around the house.

Helpful information on home improvements.

FAQs

What to expect when you book a repair through our contact team

When you contact us our customer services adviser will take the details of your repair and log a works order to our contractor. Our Contractor will then call you back in 72 working hours to book a mutually convenient appointment.

We will confirm your booking through SMS text messaging to confirm your booking and provide you with timely reminders up to your appointment date if you provide a preferred contact number.

Our repairs commitment to you

We explain the repairs we can carry out for you and which repairs you need to look after directly over in repairs to your home.

Repairs to communal areas

To keep your homes looking great we can help with communal area repairs including shared entrances, access controls, lighting in corridors and facilities such as lifts, play equipment and fencing.

Whether you are a tenant, leaseholder or homeowner, you can get in touch and let us know if repairs are required in a communal area, or external structure of a shared residential block.

Working together towards a greener future

To find out more about how to live a greener lifestyle, what we’re doing to make homes more energy efficient, and our partnership with The Wildlife Trusts, go to our all new eco-hub.

Find out more