Coronavirus update

The health and wellbeing of our customers is our top priority. To help keep you informed, please visit our dedicated coronavirus webpage.


Complaints Charter LogoOrbit Group has signed up to the Chartered Institute of Housing Complaints Charter and is committed to delivering an excellent complaints service.

For more information on how the complaints process works and the service you can expect to receive please see the following documents:

Please complete the contact us form to feedback to us about a service you have received. 

If your complaint is about the service provided by Orbit, lack of service or a failing by us or our contractors please use the complaint option.

If your complaint is about Anti-Social behaviour, COVID-19 guidelines , repairs or parking, please use the Care and Repair Option, alternatively you can call our contact centre on 0800 678 1221 or live chat with one of our advisors.