Keep up to date with our latest notices and alerts for you.
We’re currently experiencing some technical issues with our phones, emails, and live chat.
You can still contact us via these channels, but please bear with us if our response is slower than usual. We’re sorry for the inconvenience this is causing and we’re working really hard to get this resolved. We’ll keep you updated and in the meantime, you can still use myAccount to check your balance, make a payment or raise a repair.
From 1 April 2023, all registered housing providers in England are being asked by the Regulator of Social Housing (RSH) to report on a standard set of measures known as ‘Tenant Satisfaction Measures’. The aim is to measure how well landlords provide good quality homes and services to customers such as you.
We have hired Opinion Research Services Ltd (an independent market research company accredited by the Market Research Society) to carry out a series of phone surveys throughout the year. The next round of surveys start on 23 October and run through till 4 December 2023. If you receive a call from them (their phone number is 02476 997501), we encourage you to share your experiences with them, both the good and the not so good. The survey should only take about eight minutes to complete.
Feedback received throughout the year will be submitted to the Regulator and we will be publishing the results, so you can see how we are delivering services for you.
If you would like to learn more about the Tenant Satisfaction measures, please visit the Regulator of Social Housing website.
We provide a randomised sample of customers to the companies conducting the survey on our behalf. There is no obligation to take part in the survey, but we hope you will want to tell us what you think whether that is good or bad. If the timing of the call is inconvenient another call can be scheduled at a time or day that suits you best.
No one will be identifiable when the results are published. The results will be analysed as a whole, or by region and will be used in line with our Privacy Policy.
Yes, you can. We’re always grateful for you to share your views with us, however, we respect your privacy too. Details about your right to opt-out can be found in our Privacy Policy. Anyone who has already opted out is excluded from the survey.
We’re carrying out some research to better understand both the current and future housing requirements of older customers living in our rented homes. The information we get back from this research will help us shape our plans for improving services to older customers (both now and in the future).
We’ve hired Marketing Means (an independent market research company accredited by the Market Research Society) to carry out telephone interviews with around 900 customers over the age of 65. If you receive a call from them, we hope you will participate and share your honest thoughts and views. The survey should only take about ten minutes to complete. We thank you in advance for your time.
