See below for more information on how we can get you online, with options tailored specifically for our customers. You can apply for FREE digital skills support delivered by our partner 'We Are Digital'. This support service is tailored for those who may find it difficult to attend local courses and training, and is delivered online and via the telephone.
If you think computers and the internet are not for you, you’re not alone. If you think you’re too old or not clever enough to use it, you’re not alone. There are millions of people who feel the same way. Computers and the internet have become a part of everyday life – from staying in touch with friends and family and sharing photographs to booking holidays and doing your shopping online.
It’s all really useful… if you know how! That is why the BBC has created this guide to help those people who have never used a computer or the internet to understand and enjoy the benefits they offer. It takes you step-by-step through the very basics like using a mouse and a keyboard, through to searching the internet and sending emails. It really is easier than you think…so get ready to take your first click. Click here to access the guide.
You can learn more about operating different digital devices through several online guides.
If you already know the basics of using a web browser, a quick search online can help you to build your digital skills. If you’re not sure how to use a web browser, you can get started using this guide.
You can also click on the links below for additional basic equipment guides:
You can also access the Department for Education’s Skills Toolkit which offers free, high-quality online courses for adults at home. The courses are designed to help build new skills and help boost growth and productivity. Available to everyone, The Skills Toolkit includes digital and numeracy courses ranging from basic to more advanced levels to help build sought after skills (82% of job vacancies require digital skills).
Our customers can apply for free digital skills support from our partner ‘We Are Digital’. Tailored for anyone who may have difficulty attending local training courses, the support service is delivered online and over the phone.
Not only can learning digital skills be a great way of becoming more independent, it can also make life much easier. We Are Digital can support with:
We can arrange for an experienced tutor to call you. Simply contact us to apply for digital skills support.
Our Super Surfer grant could help you towards the cost of digital equipment or devices to help you get online. Click here for more information.
If you are a member of staff or partner applying for At Home Support and equipment for a customer, click here.
Launched by Lloyds Bank, the Academy is focused on helping you improve your digital skills. They are there to help you get to where you want to be.
Whether that's getting to grips with your computer, starting a new career - or taking your business to a whole new level. You can learn online at a pace that suits you or join a face-to-face class with an expert on hand to help. Click here to get started.
Our customers can take advantage of exclusive offers to get online.
This dedicated grant could help you with the cost of getting online – like a new tablet or laptop. You can find out more on our Grants page.
The providers below can help you find the best deals on computers and tablets:
● Tier 1 Online provides a range of refurbished laptops and PCs. You can contact them on 0161 777 1007.
● RePC provides a wide range of PCs and laptops at various prices and specifications. You can contact them on 0121 557 6439.
You can check Money Saving Expert to ensure you’re getting the cheapest possible phone and broadband deal.
BT offers low-cost line rental and broadband options – subject to usage limitations – for people on eligible benefits, which can reduce the overall cost to less than £10 per month. You must confirm your eligibility with BT. You should also note that costs could rise significantly if you stop receiving benefits.
To take advantage of this offer call BT on 0800 800 864 from Monday-Friday between 8am and 6pm to request a BT Basic application form.
With so much access to the internet – through our phones, laptops, PCs and tablets – it’s important to keep ourselves and loved ones safe online.
BBC Webwise offers some top tips to staying safe online:
You can also find more information on internet safety from the following trusted websites:
When you are online, never give out any personal information to people you don’t know, regardless of who you believe you are talking too. You can find more tips on staying savvy online, plus resources providing practical advice on how to protect yourself, your computers and mobile devices and your business against fraud, identity theft, viruses and many other problems encountered online here.
Visit myAccount on our website to find out how to register and login to use the following services:
You can use the online chat feature to connect to one of our advisors if you need help when using our website, or myAccount.
Payments can also be made from your mobile using the allpay app, which is available for iPhone, Android and Windows phones.