Our phone number and postal address
Contact us by phone
You can call us if you need to contact us about an urgent enquiry: 0800 678 1221
Our Customer Service Centre's opening hours are:
- Monday to Friday: 8am to 8pm
- Saturday: 8am to 1pm
Outside of these hours, we offer an emergency service so we are open to take your calls 365 days a year, seven days a week and 24 hours a day.
If you have hearing loss or a speech impairment, you can use a textphone to contact us. You may call 18001 0800 678 1221. Your phone conversation can be typed either person-to-person or via a relay assistant. Visit BT's Help and Support Pages or Relay UK for more information.
Contact us by post
If you need to get in touch with us by post, please send correspondence to:
PO Box 6406