Electrics deteriorate with age and use, so we carry out Electrical Installation Condition Reports (EICR) in your home every five years. This is sometimes referred to as a ‘periodic inspection’ and will:
You should turn off the power at the main switch on the fuse board then contact us by phone to report the problem.
Do not attempt to touch it or switch it on – contact us by phone immediately for assistance.
If you think one of your appliances is faulty, please check your model and serial number or look for the model data label. You can check if your appliance has been recalled using a tool on the Electrical Safety First website.
Our expert teams have pulled together some information to help you get the most out of the opportunities a new year brings.
Check out our BetterDays ‘help and support’ for access to myWellbeing, myMoney, myAccount and becoming more digitally savvy with myDigital. We also offer practical advice around the things that could help provide a Better Day such as managing your energy bills, Coronavirus and available grants.