We’re committed to keeping in touch with you regularly and to working with you to improve your experience of living at Park East.
We’ll continue to provide updates which we’ll share with you by email and on this webpage.
Frequently asked questions
What do you need help with?
Your Service Charge Transactions
Your Service Charge Transactions
You’ve requested details of which services are covered by your service charge at Park East.
We’re pleased to be able to share reports with you on this dedicated webpage for your neighbourhood.
The reports cover all transactions for your building and the wider estate, over three service charge years: 2021-22, 2022-23 and 2023-24.
Each service charge year runs from 01 April to 31 March.
Where can I find the service charge transactions?
There’s a document per building for every service charge year that your building has been occupied. Therefore, some buildings will have two documents (Ardwina Court, Centaur Court and Prerona Court) while others will have three (Sherwin Court and Niagra Court).
There are also three documents that cover the wider estate around the buildings – again, one for each service charge year.
The houses on Arthur Street are included in the service charge for the buildings they’re connected to.
®Please click on the tab for your building to view the statements which are in a .pdf format.
Each document is a spreadsheet with information on the services provided both inside and outside of your individual building.
You’ll see the documents show the services everyone in that particular building benefits from, for example litter picking, safety testing and communal electricity.
There are also details of transactions for services you benefit from depending on which ‘core’ of the building is assigned to you. This is determined by which communal front door you use to access your property. The number of cores depends on the design of the building. For example, Ardwina Court has three cores, but Prerona court only has one. Typical ‘core’ service charges are lifts, emergency lighting and internal cleaning.
The documents for the wider estate cover services that everyone at Park East benefits from, such as gardening, litter picking and maintenance of roads and parking.
Who can I contact with my questions?
It’s important to point out that these documents include detailed information taken directly from our accounting system. We appreciate that relating these transactions back to your service charge statements may not be straightforward, but we’re here to help.
If you’ve got any questions regarding your service charge or would like additional information, please email Orbit’s Property Charges Financial Officer. His email is James.Kitcher@orbit.org.uk. Our aim is to be transparent, and we’ll always share as much information as we can to resolve your queries.
Who can I contact if I have any questions or concerns?
You can find information on all the ways you can contact us here or call us on 0800 678 1221.
Your team at Park East - Your property manager is Laura Smail and you can contact Laura by email: Laura.Smail@orbit.org.uk.
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