We’re excited to let you know of some changes we’re making to provide more local support from us. These improvements are shaped by your feedback and reflect our ongoing commitment to putting customers first through ‘Everyday Excellence’.
What is a Neighbourhood Manager?
You told us you wanted a more local and personal service. To deliver on this, we're introducing new Neighbourhood Managers – a friendly face who will look after you and your area. They’ll be your main point of contact for anything to do with your home, tenancy, or neighbourhood, so you always know who to turn to.
This new role will replace Property Managers and Tenancy Services Officers, giving you a single, clear point of friendly contact.
What does this mean for you?
Having a dedicated Neighbourhood Manager means it will be easier for you to get the right support you need, when you need it.
Our Neighbourhood Managers will be there to listen, act and support you, and they will work seamlessly with our office-based teams to provide a consistently great experience.
Meet the Team at our Roadshows
We're holding a series of drop-in roadshows so you can meet your new Neighbourhood Manager in person, along with other teams from Orbit.
You can come along to ask questions, get advice on repairs or cost of living support and share your feedback directly with us.
- Daventry, East Midlands: 30 September
Register to attend
If you’d like to come along to one of our Roadshow events, please book your place soon as spaces are limited. If family members will be joining you, just add their names to the form so we can make sure everyone is included.
What's Next?
We're working hard behind the scenes to make these changes. In the meantime, you can keep using all our services as usual. We'll be in touch with more updates soon, so please keep an eye out.