Keeping you safe and comfortable in your home is our top priority. One of the ways we achieve this is by investing in your home to keep it to a modern standard through our planned programme of improvement works. Here are some of the ways we do it…
The process of improving your home will start with a detailed survey carried out by one of our specialist contractors. Each home will be surveyed individually to identify any improvements that need to be made.
Our contractor will then let you know what proposed works are needed and discuss the various options that may be available.
We recognise that not every home is identical, so not everyone’s home will need the same level of work completed. This means that your home may not receive the same work as that of your neighbour.
We encourage you to ask questions and raise any issues you may have regarding the work with the contractor, so that you are happy with the plan of action before any work is carried out.
As with any contractor visiting your home, please make sure you ask for identification while you ask the person to wait outside. If you’re ever unsure, please give us a call on 0800 678 1221 and we will be happy to double check it for you. Do not allow any one into your home if they do not have any identification.
We will make sure that:
For peace of mind, you will have the contractors contact telephone numbers for both day time and out of-hours emergencies.
While we carry out this work, we would be grateful if you could:
Following the electrical test, if we identify that your home only requires minor changes to improve the electrical system, these will normally be completed on the day. If a full electrical rewire is needed, our contractor will agree a plan with you to replace all electrical cables, switches and sockets, however in most instances we only may have to replace the consumer unit and fit smoke and carbon monoxide detectors.
The first thing we do is carry out a survey to your building. This is where we review what work has been done previously and identify what needs to be included as part of the new project. Areas that will be surveyed will be parts of the building that were previously painted so will be repainted again.
This work can include:
Elements that will not be painted would be items such as:
After the initial survey, we will discuss and agree with you the layout of your new kitchen. We will produce a plan which will show the position and number of kitchen units, lengths of worktop and where your own appliances, such as your fridge, freezer, etc., will be fitted within the kitchen. If after the survey you decide to purchase new or additional appliances such as a new oven for example, please contact us so that we can ensure it fits within the design. We will leave you a copy of the plan for your personal reference.
We will also give you a choice of:
Once the design has been finalised, we will ask you to sign it off, so we can then order your kitchen units from the supplier.
If our initial survey recommends that your home needs a new bathroom, we will:
To improve the heating system in your home and help reduce your heating bills, we will either install a gas central heating system - subject to the availability of a gas mains, or fit high efficiency electric storage heaters.
Gas central heating
When we install a gas central heating system, we will either replace the whole heating system or we will replace your gas boiler only. The new boilers that we use are ’condensing boilers’, which are modern, efficient and should reduce your heating costs over time. In addition to this, all radiators, whether they remain or are replaced, will have thermostatic radiator valves fitted. This will enable you to control the temperature in individual rooms by setting the amount of heat given out by each radiator.
Electric storage heaters
If we replace your electric heating system, we will fit new storage heaters, which are both modern and efficient, and make the best use of the economy electricity tariff. All electrical wiring and the consumer units that need replacing will be replaced at the same time, ensuring your home is kept safe and warm.
To improve the insulation level of your home, we will fit an additional insulation package if it is needed. This will help to reduce energy costs further and will consist of laying insulation into your loft space to a minimum depth of 300mm. If your home has a cavity wall we will, where possible, inject the wall with cavity insulation foam. We will need access to your loft to be able to complete this work.
We will visit to survey, inspect and measure the windows and doors in your home that are to be replaced. You will have choice over the colour of the door and the design. The windows will be replaced in line with current planning regulations.
Normally when we carry out this type of work, we will re-roof the entire roof of your home. This involves fitting new timber battens, roofing felt and new tiles or slates to match the existing covering.
If you have a flat roof, we will lay new roofing felt and install roof insulation, if required, to a depth to match the current Building Regulation Standards. Whilst we carry out the work, we will also complete any additional works where they are required, such as:
This type of improvement work will require our contractor to install a scaffolding system and is necessary to carry out the works safely. We will ensure that you are able to get into and out of your home while the scaffold is in place and that any satellite dishes or television aerials that you may have are kept working.
We aim to keep disruption to a minimum during all of these works and have agreed the following timescales with our contractors. As with all works, unforeseen events may mean these timescales need to be extended:
We aim to provide a 5 star service and will send you a survey to make sure you are happy with the work carried out, 5 being happy.
Major adaptations like level access showers or ramps required are not carried out by Orbit and you should contact your Local Authority for a Disabled Facilities Grant (DFG) funding and Occupational Therapist (OT) support.
Orbit will review the permission given by your Local Authority to adapt your home through a Disabled Facilities Grant.
For minor adaptations to your homes such as grab rails, please contact us with the request supported by an Occupational Therapy assessment arranged by you where required.