If you smell gas, or suspect you may have a gas leak:
Do not use a mobile or cordless telephone unless you are outside the property, or away from the suspected leak.
If you have difficulties hearing, you can contact the National Grid by textphone (Minicom) on 0800 371 787.
If you feel it is safe to do so, turn off the gas at the main supply (at the gas metre), then:
Your gas boilers and provided appliances must be serviced and gas pipework tests done once a year. This is a legal requirement, and it is important we undertake these checks to ensure the safety of you, your family and your neighbours.
We can assure you that all our contractors are Gas Safe Register approved. You should never undertake any work involving your boiler or heating system, or allow anyone without Gas Safe registration to do so on your behalf.
We keep track of due dates and will be in touch make an appointment. The visit must take place before the due date.
Your co-operation really helps us out, so to say thank you to anyone who gives us first-time access to their home for their annual gas safety check, we’ll enter you into a monthly draw for the chance to wine one of three £50 shopping vouchers. So, when you receive your letter, be sure to book your appointment right away to be in with a chance to win!
We can’t service or test any of your own appliances, so you need to ensure they are operating safely. However, we do take your safety seriously, so if your engineer notices anything of concern, they will be sure to let you know.
As the annual service is a legal requirement and we do everything we can to make sure we carry this out, including sending a series of reminders so you don’t forget when our engineer will calll.
We can apply for court injunctions to gain access if necessary as it is an important part of your tenancy agreement due to it being such an important safety measure.
Carbon monoxide – which is produced when gas burns incorrectly – can be fatal. It is not visible and has no smell or taste, so to keep you and your family safe, we now fit detectors in all of our homes during annual services.
There are additional things you can do to keep you and your family safe LINK TO NATIONAL GUIDANCE
Our expert teams have pulled together some information to help you get the most out of the opportunities a new year brings.
Check out our BetterDays ‘help and support’ for access to myWellbeing, myMoney, myAccount and becoming more digitally savvy with myDigital. We also offer practical advice around the things that could help provide a Better Day such as managing your energy bills, Coronavirus and available grants.