myAccount is a dedicated, secure, web-based app that allows you to log in and self-manage certain aspects of your account. The portal gives you access to key services such as booking a repair or seeing your statements on any device, every day of the week, at a time to suit you.
Louise Palese, Director of Customer Operations at Orbit, commented: “We are proud of myAccount and the impact it has had for customers since its launch last year, so for it to be recognised at the NHMF Maintenance Conference Awards is extremely rewarding. We aim to continually improve and provide the best customer service so we can engage with everyone in our communities.
“myAccount not only empowers you to take control of your own account, but it allows us to free up the time and resource of our face-to-face customer service teams.”
If you haven’t already signed up for myAccount and you would like to find out more, please visit: https://www.orbitcustomerhub.org.uk/myaccount/