Welcome to the latest edition of Orbit Life, your customer magazine. We’ve packed it full of helpful information, including details about our new partnership with The Wildlife Trusts – and how you can get your hands on a free wildlife booklet and packets of wildflower seeds. It’s full of easy ideas and tips to try in your own outdoor space – whether it be a garden or window ledge, to improve the wildlife outside your window.
Delivering an excellent customer experience Do you currently pay your rent and other charges via Direct Debit? If not, click here to find out how it can make your life easier, plus learn about your new myAccount portal, your new customer handbook and what Universal Credit changes mean for you.
Providing high quality, safe and sustainable homes We've recently installed defibrillators in our four of our Independent Living schemes, plus we’ve gone for gold with two more Health and Safety awards. Remember to check your heating systems before the weather turns chillier!
Working together for a better day We have launched a brand new ‘Day in the Life' series where we shine a light on employees from around the business who live the Customer Promise every day and we're sharing local success stories from all over the country!
The way you share your feedback and experience with us is changing.