Skip to main content
19/06 - 17/10: Customer surveys happening in the next few months We have a number of customer surveys that are taking place between June and October. All are being conducted as telephone interviews and you may be invited to provide your views. We hope you’ll feel able to share your honest feedback which will help us shape plans and services for the future – details of each survey are provided below.
09/09 - 30/09: Introducing our new pest control partner, John O’Conner
View All (2)
Hide
19/06 - 17/10: Customer surveys happening in the next few months We have a number of customer surveys that are taking place between June and October. All are being conducted as telephone interviews and you may be invited to provide your views. We hope you’ll feel able to share your honest feedback which will help us shape plans and services for the future – details of each survey are provided below.
09/09 - 30/09: Introducing our new pest control partner, John O’Conner
View All (2)
Hide
Image of a group of volunteer gardeners

Welcome to your Neighbourhood

Image of a group of volunteer gardeners

We look after over 7,100 homes across East Anglia. From the historic heart of Cambridge to the coastlines of Norfolk and Suffolk – this is your neighbourhood and we’re proud to support all customers across East Anglia.   

We want to work with you to strengthen communities where people look out for each other and where all customers can feel safe, supported and part of the local community.  

About your Neighbourhood Team

Working locally, leading together

Your Neighbourhood Managers work across customer services, property, and community teams so that supporting your community feels joined-up and personal. They lead on tenancy and neighbourhood management, specialist housing support, and local improvement projects – helping us get closer to customers and deliver a joined-up, personal experience. 

Neighbourhood Managers want to get closer to customers so that they can:  

  • Support you with your tenancy 

  • Listen to local issues and ideas 

  • Lead on improvement projects in your area 

Several Neighbourhood Managers will cover different areas of East Anglia, so you will have someone local who knows your community.  

We’re also creating a simple guide to show you know when to contact your Neighbourhood Manager and when it’s quicker to use myAccount or other contact methods for day-to-day services. We'll add a link once it’s ready. 

How to contact your team
Get in touch
East Anglia at a glance
Support in your area
Your Voice and Community Events
News and updates from your neighbourhood

Get in touch

You can contact your Neighbourhood Team about: 

  • Neighbourhood issues or local improvements 

  • Tenancy queries and support 

  • Getting involved in community projects or events 

For everyday services like repairs, rent or updating your details, the fastest way is to: 

We’ll also share local drop-in dates where you can meet your team in person.

Contact your local team
Email: eastanglia@orbit.org.uk
Phone: 0800 678 1221

East Anglia at a glance

  • We manage 7,157 homes across the region 

  • Areas we cover: Cambridge, South Cambridgeshire, East Cambridgeshire, West Suffolk, Babergh, Ipswich, East Suffolk, Mid Suffolk, South Norfolk, Breckland, Kings Lynn and West Norfolk, Norwich, Broadland, North Norfolk, Great Yarmouth, Fenland, Huntingdonshire, Braintree, Chelmsford, Harlow, Uttlesford 

  • A mix of rural communities, city neighbourhoods and coastal towns 

  • Local support, events and investment in every county 

Support in your area

We’re here when you need extra help. In the East Anglia, you can access: 

  • Free support through Better Days – including money, wellbeing and skills support 

  • Cost of living guidance and resources 

  • Domestic abuse support and safeguarding 

  • Anti-social behaviour advice and action 

  • Strong partnerships with community hubs and local charities 

Quick links 

Better Days support

Domestic abuse help

ASB reporting and advice

Find local events

Your Voice and Community Events

We want to work with you to make your neighbourhood the best it can be. In East Anglia, customers already:  

  • Joining local walkabouts and feedback sessions 

  • Taking part in YourVoice to share experiences and shape services 

  • Attending community events in places like Ipswich, Norwich and Great Yarmouth 

  • Helping improve communal areas and shared spaces 

We’re here to listen – whether through surveys, drop-ins or regular involvement. 

Find out how to get involved

News and updates from your neighbourhood

  • Neighbours see garden project flourish on a Norwich estate (June) 

  • Local volunteers join Orbit teams for a beach clean in Great Yarmouth (July) 

  • Ipswich forum celebrates customer-led improvements (May) 

Back to top