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19/06 - 17/10: Customer surveys happening in the next few months We have a number of customer surveys that are taking place between June and October. All are being conducted as telephone interviews and you may be invited to provide your views. We hope you’ll feel able to share your honest feedback which will help us shape plans and services for the future – details of each survey are provided below.
09/09 - 30/09: Introducing our new pest control partner, John O’Conner
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19/06 - 17/10: Customer surveys happening in the next few months We have a number of customer surveys that are taking place between June and October. All are being conducted as telephone interviews and you may be invited to provide your views. We hope you’ll feel able to share your honest feedback which will help us shape plans and services for the future – details of each survey are provided below.
09/09 - 30/09: Introducing our new pest control partner, John O’Conner
View All (2)
Hide
Image of a group of volunteer gardeners

Welcome to your Neighbourhood

Image of a group of volunteer gardeners

We look after more than 5,200 homes across the London. From east London’s riverside neighbourhoods to the suburban towns of Essex – this is your neighbourhood and we’re proud to support all customers across London.   

We want to work with you to strengthen communities where people look out for each other and where all customers can feel safe, supported and part of the local community.  

About your Neighbourhood Team

Working locally, leading together

Your Neighbourhood Managers work across customer services, property, and community teams so that supporting your community feels joined-up and personal.  

They lead on tenancy and neighbourhood management, specialist housing support, and local improvement projects – helping us get closer to customers and deliver a joined-up, personal experience. 

Neighbourhood Managers want to get closer to customers so that they can:  

  • support you with your tenancy 

  • listen to local issues and ideas 

  • lead on improvement projects in your area 

Several Neighbourhood Managers cover different parts of London and Essex – from boroughs like Waltham Forest and Tower Hamlets to towns such as Southend-on-Sea and Brentwood. 

We’re also creating a simple guide to show you know when to contact your Neighbourhood Manager and when it’s quicker to use myAccount or other contact methods for day-to-day services. We'll add a link once it’s ready. 

How to contact your team
Get in touch
London at a glance
Support in your area
Your Voice and Community Events
News and updates from your neighbourhood

Get in touch

You can contact your Neighbourhood Team about: 

  • Neighbourhood issues or local improvements 

  • Tenancy queries and support 

  • Getting involved in community projects or events 

For everyday services like repairs, rent or updating your details, the fastest way is to: 

We’ll also share local drop-in dates where you can meet your team in person.  

Contact your local team
Email: london@orbit.org.uk
Phone: 0800 678 1221

London at a glance

London at a glance

  • We manage 5,258 homes across the region 

  • Serving customers in: Basildon, Bexley, Waltham Forest, Tower Hamlets, Enfield, Redbridge, Brentwood, Castle Point, Havering, Newham, Southend-on-Sea and Thurrock 

  • A mix of inner-city estates and outer suburban neighbourhoods 

  • Community centres, events and outreach across the region 

Support in your area

We’re here when you need extra help. Across London and Essex, you can access: 

  • Free support through Better Days – for help with money, mental health, work, and more 

  • Cost of living advice and emergency assistance 

  • Safeguarding and domestic abuse support 

  • Anti-social behaviour advice and reporting 

  • Links to local charities and community providers 

Quick links 

Better Days support

Domestic abuse help

ASB reporting and advice

Find local events

Your Voice and Community Events

Your Voice and Community Events

We want to work with you to make your neighbourhood the best it can be. In London customers already:  

  • Join local forums, walkabouts and improvement sessions 

  • Share feedback through YourVoice 

  • Help shape new services and test new ideas 

  • Take part in events like community days, wellbeing workshops and housing panels 

Whether you’ve got five minutes for a survey, or want to come along regularly, your voice can make a difference.  

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Find out how to get involved

News and updates from your neighbourhood

News and updates from your neighbourhood 

  • Community clean-up in Southend-on-Sea (June) 

  • New partnership launched in Havering to support older customers (May) 

  • Youth workshop programme returns in Tower Hamlets (July) 

  • Bexley Neighbourhood Forum shares ideas for local improvements (June) 

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