Who to contact – and when

Your Neighbourhood Manager is here to bring tenancy, property and community services together – so you’ve got a named person who knows your area and can support you directly.

Get in touch with your Neighbourhood Manager when:

You're concerned about something happening in your neighbourhood (e.g. fly-tipping, abandoned cars, community safety)
You want to improve or get involved in your local area
You need support with your tenancy or housing situation
You're struggling to access our services or support
You’ve experienced repeated issues not resolved via myAccount or customer service
You’d like to speak with someone face-to-face or attend a local drop-in

Your Neighbourhood Manager works across tenancy, property and community services – and is here to support your neighbourhood.

Later Living and Independent Living scheme's

If you live in one of our Later Living or Independent Living scheme's, your main point of contact will be the colleagues based in your scheme and will already have their contact details. If you’ve just moved in, their details will be with you soon. They’re your go-to person for any questions about your home, and they’re always happy to help.

Use myAccount or Orbit customer services if:

You want to report a repair
You need to pay your rent or set up a payment plan
You want to update your contact details
You have a query about your tenancy agreement or documents
You want to report anti-social behaviour (ASB)
You need to request a service or track a case

These services are available online 24/7 and are usually the fastest way to resolve day-to-day issues.

Not sure who your Neighbourhood Manager is?

Find your area, then click through for details of the Neighbourhood Managers who cover that area.

Stratford and South Midlands