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19/06 - 17/10: Customer surveys happening in the next few months We have a number of customer surveys that are taking place between June and October. All are being conducted as telephone interviews and you may be invited to provide your views. We hope you’ll feel able to share your honest feedback which will help us shape plans and services for the future – details of each survey are provided below.
09/07 - 14/07: myAccount maintenance Due to planned maintenance, myAccount will be unavailable this weekend.
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19/06 - 17/10: Customer surveys happening in the next few months We have a number of customer surveys that are taking place between June and October. All are being conducted as telephone interviews and you may be invited to provide your views. We hope you’ll feel able to share your honest feedback which will help us shape plans and services for the future – details of each survey are provided below.
09/07 - 14/07: myAccount maintenance Due to planned maintenance, myAccount will be unavailable this weekend.
View All (2)
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Tenant Satisfaction Measures (TSMs)

We check how well we are doing at providing good homes and services by asking for you for your thoughts. This helps us make changes that matter to you most.

Our results show us how happy our customers are with our services.

Visit our performance pages to find out more about how we’re doing and the changes we're making based on your feedback.

Find out more

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A helping hand: customers share their Better Days experience

Photo of people talking at a community event

In this heartfelt video, residents share their first-hand experiences with our Better Days services and how it has made a difference in their lives. Each story in this video shows how Better Days have supported our customers in various ways. From overcoming tough times emotionally to getting practical help with finances. Take a look for yourself…

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<iframe width="560" height="315" src=" https://www.youtube.com/embed/yj-w4PZuZP8?si=-yZMG8hKKAtP_CQg" title="YouTube video player" frameborder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" referrerpolicy="strict-origin-when-cross-origin" allowfullscreen></iframe>
$(document).ready(function() { let interval = setInterval(function() { $('#lex-web-ui-iframe').css('bottom', '1.5rem'); $('#lex-web-ui-iframe').css('height', '60vh'); if ($('#lex-web-ui-iframe').css('bottom') === '1.5rem') { clearInterval(interval); } if ($('#lex-web-ui-iframe').css('height') === '60vh') { clearInterval(interval); } }, 100); });
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