The quickest way to raise a non-urgent repair is through myAccount. With myAccount, you can fill in the details of your repair online at any time, without needing to wait on the phone. Once you’ve raised your repair via myAccount, we’ll either:
- Contact you within two working days to book in your repair, or
- One of our contractors will contact you within seven working days to book in your repair.
You can also call our Customer Support Hub to raise a repair over the phone. When we speak to you on the phone, we’ll record the details of your repair, and then either:
- Book in your repair, or
- Arrange for one of our contractors to contact you within seven working days to book in your repair.
If you have an emergency repair, please call us straight away.