Coronavirus update

Please visit our dedicated webpage for the latest information regarding the latest coronavirus situation. You can also find more information about local restrictions here.

Book a repair

If you're an Orbit tenant you can book a repair appointment if something ís broken or not working properly in your home.

  • Emergency repair? Contact us
  • Non-emergency repair? Please report a repair by calling 0800 678 1221 or by using our Live Chat facility available via the Contact us section of our website.

Find out more about repairs that we will carry out and which repairs are your responsibility.

Let us know if you need to change or cancel a repair appointment.

Repairs to communal areas

Communal area repairs we can help with include shared entrances and access controls, corridor lighting and facilities such as lifts, play equipment and fences on grounds we manage. 

Any Orbit customer (including tenants, leaseholders and home owners) can let us know if a repair is needed in a communal area  or to the external structure of a shared residential block. You can do this through My Account.