Coronavirus update

The health and wellbeing of our customers is our top priority. To help keep you informed, please visit our dedicated coronavirus webpage.

Electrical safety

What can I do to protect myself and my family from the dangers of electricity?

To reduce the risk of fire or injury caused by an electrical fault:

  • Never undertake any alterations to the wiring, sockets or light fittings in your home, you must speak to us first in all cases.
  • Switch off appliances when not in use.
  • Always switch off and disconnect televisions from the power source at night.
  • Make sure that all plugs are wired correctly.
  • Check flexes regularly, never use damaged ones and do not run them under carpets or rugs.
  • Never touch switches with wet or damp hands.
  • Never wire more than one electrical appliance into one plug and do not use adaptors.
  • Do not run any appliances from a light fitting.

There’s a burning smell/smoke marks from an electrical socket/ fuse board – what should I do?

Turn off the power at the main switch on the fuse board. Contact us by phone to report the problem.

There’s been a leak, and water is coming through a light fitting – what should I do?

Do not attempt to touch it or switch it on. Contact us by phone immediately for assistance.

Electrical appliance safety

If you suspect that an appliance is faulty, please check your model and serial number, or look for the model data label. You can check if your appliance has been recalled via the Electrical Safety First website.