Coronavirus update

The health and wellbeing of our customers is our top priority. To help keep you informed, please visit our dedicated coronavirus webpage.

Managing bulky waste – your responsibilities

We want all of our customers to live in a community that is safe, tidy and free from bulky waste. Bulky waste not only looks and often smells unpleasant, but it can also be dangerous, especially for children. Keep your family safe by knowing how to manage your own bulky waste and know what to do if you see someone else disposing of it illegally. Love your community, help keep it tidy for everyone to enjoy!

What is fly tipping?

Fly-tipping is the illegal dumping of waste and is a crime. All kinds of waste are fly tipped, the most common being household waste. Other wastes that are illegally disposed of includes household appliances like fridges and washing machines, waste from building and demolition work, animal carcasses, vehicle parts and tyres. Hazardous wastes such as oil, asbestos sheeting and chemicals are also dumped illegally. 

Did you know that illegal fly tipping can get you an on-the-spot £400 fine or even worse, a £50,000 fine or a prison sentence? 

Managing your own bulky waste

Most local authorities have a bulky waste disposal scheme, you may also contact the Environment Agency for advice. Simply logon to their websites for details. There is usually a small charge for disposing of bulky items. If you need further advice about how you can dispose of unwanted items, please get in touch by calling our customer service centre on 0800 678 1221.

What to do if you see illegal fly tipping

Before you take action, make sure it’s safe to do so. Be extremely careful. Some wastes can be hazardous. Do not open bags or drums. Piles of soil may be contaminated or may be hiding dangerous material. Remember that fly tippers are doing something illegal – they are unlikely to welcome people observing them or taking notes or photos. Only if safe to do so, take down as much information as you can and report it to us either using our online form  or by calling our customer service centre on 0800 678 1221. We will need to know what has been dumped, where it has been dumped and who dumped it (if you know this information).

Did you know that when someone illegally fly tips in a communal area on your scheme, the costs to remove it are charged back to you via your service charge?