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Your safety is our number one priority and it’s important that you’re aware of the fire evacuation procedure at Grange House and why it’s in place.
Like many other residential buildings in England, Grange House is designed and constructed so that in the unlikely event of a fire, it’s contained within the home where it started.
In line with all relevant building safety regulations, there are no alarms in communal areas. Instead, each home has its own alarm system that sounds if fire is detected within that individual property.
This system performed as expected last weekend and the fire at Grange House was contained within the home where it started. The fire service approached other homes that they felt needed to evacuate once they had assessed the situation.
If the alarm sounds in your home, leave your home immediately and make your way to the meeting point. Once safe, call 999 to report the fire. The fire service will attend and confirm when it’s safe for you to return to your home.
Read about the Stay Put policy at Grange House and what to do in an emergency.
We’ve got more general information on fire safety on our customer website and there’s a host of advice and guidance on London Fire Brigade’s website. Please talk to us if you have any questions or concerns.
Before you move back into your home, we’ll demonstrate the new door entry system and provide you with a user guide and some information on the benefits of the system.
As an Orbit customer, you have access to our wide-ranging package of free support services Better Days. More information can be found in the Help & support section of our customer website or you can talk to us on 0800 678 1221.
Four new temporary water tanks have been installed on the roof of Grange House and these have been connected to the new temporary pipework that’s been installed throughout the building. We’ve installed a temporary solution so we can move customers back into the building as quickly as possible.
The capacity of the four new temporary tanks should adequately serve all the homes at Grange House, but please be aware that at peak times, there’s a chance that your water supply will be interrupted. We apologise in advance for any inconvenience this may cause.
We’re working closely with our contractors to design and install the new permanent solution, with works managed and coordinated by Wates. We’re committed to keeping you updated as works progress.