Coronavirus update

The health and wellbeing of our customers is our top priority. To help keep you informed, please visit our dedicated coronavirus webpage.

What we're doing to keep you safe

Keeping you safe in your home is always our number one priority, especially during the current coronavirus situation.

We’ve all seen some heart-warming examples of people helping each other and their community during this time, whether collecting groceries and medicines, catching up with neighbours for a chat or doing that little extra and raising money for charity – who can’t forget the wonderful Captain Tom Moore!

Sadly there are also people who will try to take advantage of the situation.          More than ever, we all need to be aware to what is going on around us.

We’ve included some information and advice on some of the issues you may experience:

  • Fraud and types of scams to look out for
  • Anti-social behaviour and how to report it
  • Fire safety and advice on how to help keep you and your family safe
  • Domestic abuse and where to find support.
Fraud and types of scams to look out for

Did you know that since the coronavirus outbreak began, there have been over 2,650 reports of virus-related scams, with £1.8 million lost to them?

Some examples of recent scams include:

  • Online shopping where face masks, hand sanitiser and other products have been paid for and not received
  • Emails seemingly from the Government asking for donations to the NHS
  • Text messages claiming the recipient has breached lockdown regulations by leaving their house on several occasions and are required to make a penalty payment.

You may be buying more online right now, so be sure to keep your details safe and not share them with anyone. You may also want to check that your passwords are strong and not the same for your different accounts.

  • More useful advice about staying safe online can be found by visiting the Cifas website
  • National Trading Standards also has some good advice on their website on how to avoid any coronavirus scams
  • If you have any concerns about fraud, you may contact the Police Fraud line on 0300 123 2040 or visit the Action Fraud website
Anti-social behaviour and how to report it

The current health situation is unique and has changed how everyone needs to live in the short term, and this may mean everyone needing to be more tolerant than usual. However, if a neighbour is causing anti-social behaviour and it is of a criminal nature, you should call the Police using 101 or in an emergency, 999.  For advice and guidance on how we manage anti-social behaviour please visit our dedicated webpage.

The Government has made it clear that it expects everyone in the UK to follow social distancing rules and it has given the Police and courts powers to act when people break them. The Police are responsible for enforcing the rules and Orbit, as a responsible housing provider, will also play its part. Under the terms of your tenancy agreement, you are responsible for your own behaviour and the behaviour of anyone living in or visiting your home.

Any criminal offence or act of anti-social behaviour; that happens in or around your property (including land), will be treated as a breach of tenancy. The result of this could be action being taken by the Police and Orbit and whilst the Police may be able to issue a fine, the penalty for breach of tenancy is much greater and could ultimately mean people losing their homes. If you witness people not following the rules; immediately contact the Police so that they can take quick action. Please also let us know and if possible, provide photographic evidence by emailing

Fire safety and advice on how to help keep you and your family safe

Fire safety is always important, but people may want to know more about fire safety as they’re spending more time in their home as a result of the Government’s stay at home restrictions. Our fire safety webpage contains helpful advice on how to help keep your home fire safe, including an interactive house where you can find useful fire safety tips. We’re doing our part too, and continue to check and service gas boilers, carbon monoxide and smoke detectors and other critical equipment. These activities are an important part of keeping you safe, in addition to the steps we are all taking to help reduce the spread of the virus.

Domestic abuse and where to find support

There has been a reported increase in domestic abuse in recent weeks, so we’ve updated our domestic abuse webpage to help give anyone experiencing domestic abuse a steer on where they can get further advice and support. We’ve just added a ‘quick exit’ button to the page, so that anyone viewing it can exit quickly and not have it show up on their browser history.

The Government’s recent stay at home advice can create new challenges for people experiencing domestic abuse. Customers may be at home with their perpetrator and unable to escape from the abuse. Can’t talk? The Police can manage silent calls, click here  for more information. Safelives, a national domestic abuse organisation, has also developed a new webpage dedicated to safety planning during the coronavirus situation.